One bad thing to another. FNB is the lowest of the low.

Just when I thought Fnb couldn't get worse. From robbing us with ebucks to not informing us clearly of rule changes to nationwide card glitches, its just been one thing after another. Today I notice that they debited me for my Fnb credit card the minimum payment due. I received a message via the app to say my credit card is in arrears. I was furious. For as long as I have the card I have had a debit order in place for them to debit me the full amount due on the payment due date. This is clearly stated on my card profile my credit card statement, basically everywhere. But clearly they can't do something as simple as that. Something that is supposed to be automated is once again messed up. Now it is left to me to get hold of consultants and agents to sort this out. God knows how long it will take. On top of it they will probably charge me interest when it is they fault and has nothing to do with me making a mistake. Then I will have to break my head to reverse the interest. Fnb once again messes up so badly and the customer must suffer and sort out their mistakes and mess ups. I'm disgusted and frustrated. I'm a working mother of 2 small kids and this is an extremely busy time of the year for me and Fnb is causing me undue stress and tension. I'm beyond angry and agitated. I am slowly going to be moving all my banking products away from FNB. Sick and tired of this.