One bad FNB apple spoils the bunch

I have both a business account and a personal account with FNB. While I’ve generally had a pleasant, professional, and overall good experience with the business account staff based at the Fourways branch, today’s interaction was nothing short of appalling.

Most of my interactions with FNB staff are conducted via phone or MS Teams. However, today I had the unfortunate experience of speaking with Sello Raphela(FNB Home loans Sales). His behaviour was shockingly rude and impatient. I felt like a patient at a public hospital, mistreated and abused.

When I sought clarity on what he was saying, he dismissed me with a curt, "I don’t have time to entertain this." I was stunned by his audacity, and when I called him out on his unprofessionalism, he had the nerve to hang up on me.

This incident has left a bitter taste in my mouth regarding FNB as a whole. I sincerely hope that the phone call was recorded because Sello Raphela’s behaviour is unacceptable and must be addressed. Please take immediate action regarding this employee.

FNB, you can and must do better.