One Account Attrocities

For 2 weeks I have been trying to get my title deeds and settlement amount from FNB One Account. No one can give me or my conveyancer this information. I have spend in excess of 3 hours on the phone being transferred between departments ad infinitum (Premium Banking, One Account, Home loans and start again). Clearly no one has any clue as to what is happening in your business. I have until 24 December to get this simple information before the contact expires. I simply have no words to describe how I am feeling. In addition I am in isolation and have no way of accessing my local branch. Heaven help FNB, because no one else can!