Once more disappointed,

Hello again,

Today I rang to find out why two debit orders had not been paid from my account (Sorry MTN). Turns out that when I rang FNB on the 4th of October concerned about a transaction on my account, the ***** department locked my cheque account without telling me. Although I was still happy with the transaction they neglected to unlock the account. Yesterday I rang to find out why the payment for my credit card had not gone through, even though there were sufficient funds in my account to cover it. The service desk told me it was a 'System Error;' and that would it be alright to resubmit the payment, of course it was OK, and they told me it would go through last night. Unfortunately, not (as the cheque account had been negligently left locked by the ***** department). In all of this mess not a single interaction with my personal banker to tell me my account was locked, or to assist me further, including during the nightmare of getting my wife's credit card delivered. In total to get the credit card department to unlock my account took over 30 minutes. So today I will be once more ringing the service desk to try and get the debit order raised (and the interest charged reversed). Let's hope this does not take as long as the last time.