1 reviews | Active since Jun 2013
Once great service provider now the worst
<p>Last week I went to arrange with FNB for my unsuccessful debit orderso due to change in my salary date. Then the agent who was assisting me suggested he arrange debit order manually because system did not show naedo inforce. To my surprise the system took double the amountsame. Since from Sa****ay I've been calling FNB to assist and went to the branch.none of the staff member can assist with reversing my money. Other debit orders failed to go through due to this human error or lack of training. To date no one can assist me. I am sent from one agent to another and no one knows who must help me and I waste my precious time on one stupid mistake </p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 950674.
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 950674.
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
Thanks for resolving my query. But I still believe you need to train your boys and girls on system navigation and understanding what information mean and how to answer customer without loosing their temper. When I complaint I am not trying to be spiteful or scenical but I do so to help us improve. So yeah the new boys and girls that ypu have hired they don't look sharp anymore because it takes them time to resolve internal complaint and they not sure about what happened. The thing is I am still loyal fan to the brand FNB not individuals hence I am still with you. If not then I'd be gone. I know FNB always improve on their service they have raised the bar of service in the banking sector.
Thanks for resolving my query. But I still believe you need to train your boys and girls on system navigation and understanding what information mean and how to answer customer without loosing their temper. When I complaint I am not trying to be spiteful or scenical but I do so to help us improve. So yeah the new boys and girls that ypu have hired they don't look sharp anymore because it takes them time to resolve internal complaint and they not sure about what happened. The thing is I am still loyal fan to the brand FNB not individuals hence I am still with you. If not then I'd be gone. I know FNB always improve on their service they have raised the bar of service in the banking sector.
Good day tshepomogari,
Trust this posting finds you well.
Thank you for your feedback on this matter, I will ensure that your comments are sent the the manager of FNB Loans, to ensure that the necessary couching and guidance is provided to the staff for improvement on service delivery.
We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards
Melinda Duvenhage
Complaints Resolution
Email address: **********
Tel number: ********** (option one)
Good day tshepomogari,
Trust this posting finds you well.
Thank you for your feedback on this matter, I will ensure that your comments are sent the the manager of FNB Loans, to ensure that the necessary couching and guidance is provided to the staff for improvement on service delivery.
We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards
Melinda Duvenhage
Complaints Resolution
Email address: **********
Tel number: ********** (option one)