1 reviews | Active since Dec 2015
ONCE AGAIN RIDICULOUS
I recently opened a new account with FNB and an incorrect card was issued. I was told to accept the card and order a new one???? I then called in to advise what has transpired and the lovely lady who attended ordered me a new card and told me not to worry I will not be charged. And there it is...............I have just been charged last night R140 for a replacement card fee..........did i issue an incorrect card with incorrect details?NO I DIDNT??!!!!
I want my money reversed TODAY and not 2 days from now as it is enough I had to wait for my card over 20 days!!!
I want to see the R140 that was taken from my account to be transferred back IMMEDIATELY ON 09/05/2018
UNACCEPTABLE SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Good day Sharolyn,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Sales and Service Contact Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Sharolyn,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Sales and Service Contact Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)