Once again pathetic service, now from FNB Connect

FNB Connect consultant called me last week, I discussed my pending port as my cellc account was being cancelled effective the 19th. She suggested I wait till today to do the port online. She also stated that the promotional SIM I already have that was provided to me with the tablet I bought, would be used, i.e. unlinked and my existing number ported to it. She also stated it would take 2 hours.

This morning before 6 am, I did the port and as usual your systems were very slow, as it took me over 25 mintues to do it, i even got 4 technical errors in between the application. Eventually completed it, got another error and then got a sms and email that the application was received.

It is now 9 hours later and the port (as per YOUR FNB Connect consultant) has NOT been actioned.

calling the number onj the sms, Mbali tells me she can't find my application. Tells me "I" cannot ask for a ported number to be ported to an existing SIM, as I asked for that, I was merely enquiring about my application BASED ON what I was instructed to do. Then she tells me she is NOT in the applications dept, and she will put me through (with attitude nogals).

IF FNB is voted most innovative bank, then this should be revoked and their most definitely NOT.

Ensure that my port is done urgently, as an expectation was created BY YOU, not me:

Applicatin *** (also 188-222-976)