ONCE AGAIN NO SUPPORT FROM FNB

My FNB banking App was for some unknown reason blocked on the 6 July. I uninstalled the App and then downloaded and reinstalled the App. When I tried logging on to the App I kept getting the message that either my request could not be processed or the system was unavailable. On the 7 July I phoned FNB Customer Service and after many attempts of either no answer from the operators or been cut off I eventually got through to somebody and explained what had happened. I was later sent an FNB High Priority Fault reference number. I eventually managed to get partial access to the App after using online banking by restting my username and password and about 3 or 4 visits to the ATM to activate my new details. My FNB App tells me that my device is not verified and that I can only verify my mobile device by logging onto my verified device. The problem is that I no longer have the verified device anymore. My FNB App is only offering me a limited service and keeps telling me to verify my device before I can access FNB products. Once again FNB offering a non existent service to customers.