JL
Jenni L

1 reviews | Active since Dec 2015

29 Nov 2017, 17:51

ONCE AGAIN INCONSISTENT

Again FNB seems to be inconsistent with their clients and indecisive. Then you are approved for a temporary loan, then you are not... But they are all to happy to offer it, deduct it timeously and with an added initiation fee. It is a continuous problem. How can we continue to support this bank when it continues to be indecisive except when deducting their fees and other costs?

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Nov 2017, 08:11
Official

Hello jenni1121

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

Best regards,

JL
Jenni L's update30 Nov 2017, 12:17
Reviewer Update
FNB, when are you going to provide feedback?