Once again ***********, terrible service from FNB

Well well, here we are again.

After my blood boiling already from an altercation with FNB last week, a new issue popped up on Sunday morning and I am ready to move all services away from FNB because the service is just non-existent.

I bought electricity through my FNB app and when I wanted to key in the token, and I kept getting an error. I tried 5 times now and YES it is the correct meter number. I tried chatting to the Secure online chat on the app, *********** responses, he can't help me. I phone the help number, the second person I spoke to said he was going to submit it somewhere so FNB will apparently sort it out for me. Which left me with 2 units on me meter until they figure it out - and given my recent customer support experience, my expectations aren't high.

I immediately phoned in and I was told that I was going to receive help, but that never happened. It's not 2 days later.

I've never had issues with FNB in years but in one week they have managed to lose all of my trust. You should be ashamed of yourselves for treating your clients like this when we are the ones keeping your doors open. FNB always says sorry, but never improves.

If you are thinking to move to FNB, think twice...a whole lot of empty promises but never any change. They just don't care about their customers, nor do they want to improve their customer service.