PH
Pieter H

1 reviews | Active since Oct 2012

23 Dec 2016, 11:35

Once again how they can not help you!!

<p>Worst service ever from a bank.I have made payments to my shareholders who also has FNB accounts but for some reason the payments just never clears.Needless to say I have contacted FNB telephone banking withou any help.They suggested I go to the nearest brach to sort it out.Why?This is not a mistake I have made, but your system that is obviously not working.</p> <p>Hopefully someone can reply within a reasonable time as there is no use contacting anybody else because they might get back to you in maybe 5 working day.</p> <p> </p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Dec 2016, 13:42
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Complaints Resolution

Veni Soobramany

Email address: *** Tel number: *** (option one)

PH
Pieter H's update27 Dec 2016, 18:43
Reviewer Update

Problem still not resloved!!Hope you enjoyed your Festive season while the beneficiaries of my BEE company could not due to your lack of service and their lack of money!