Once again, horrible service from FNB

I have requested numerous times to downgrade my accounts and every time it's been a struggle with you guys. I always have to resort to logging a compliant! I'm trying to downgrade my credit card to an aspire account and have been transferred FOUR times on the secure chat which is really useless! Why are we paying high fees for disgusting service! I need someone to call me urgently and close my credit card account! Your service is shocking!!!