Once again frustrating bank

<p>I complained last month about the *********** people working at fnb when I called to make payment arrangements regarding my loan yet they debited my account twice! I was assured that this would not happen again and spoke to my private banker along with the team leader.</p> <p>The amount agreed was debited and what do you know last night I get an sms saying the amount payable for the full amount was unsuccessful and there will be penalties! The money left in my account was for a debit order to go off !Now fnb has gone and once again done their own thing with unauthorised denotes going off as well as a debit for unsuccessful payment. </p> <p>To say I'm ****ed off is an understatement. </p> <p>What's the point of calling making arrangements and still have this happen again </p> <p>I'm fed up with the level of service </p> <p>This money needs to be reversed and credited back to my account immediately! </p> <p>And fnb need to adhere to instructions given by a client and not do their own thing</p>