Once again FNB....once again communication is key!

So on the 1st Feb i posted a review named FNB how can we help you.....yeah right! i was then contacted by an agent who asked me to send all supporting information to them. since the 2nd of Feb no news no responce to my mail no contact whats so ever from FNB. My issue has gone on since DECEMBER 28TH 2020!!!! This is terrible service i promise you. FNB knows what amounts are in my bank account therefore knows i need every cent!