Once again FNB the worst bank on earth.

I opened a childs account in December online. I was told was required and so I collected all the documents. I was told that a courier company would deliver my card and to send all the required documentation with them otherwise I wouldn't be handed the card. So on the 9th the card came, I handed over all the documents as requested as these were for FICA. Fast-forward to today I have been unable to deposit money into the said I account for weeks now so I call their call center and I am being told that I need to resend the documents again because they didn't get them. Seriously, I now as a client need to go again and recertify all these documents just because their courier company did not do their job. I now have twice as hard just for a ****** account, I am so sorry I would rather you cancel that account because that means all the documents I submitted were for nothing, they just get tossed into the bin by the couriers and it then becomes the client's problem. Why even say the client must submit the documents to the courier if the don't any accountability for anything. Those are confidential documents and anyone can use them for ***** and they are telling me they lost them. That is a serious breach of clients identity.Someone needs to find my documents and submit them because I am not doing it again. At this point FNB is just useless honestly.