Once Again FNB shines with their pathetic service delivery

As clockwork, they have done it again. I had a complaint earlier this month about my CPP claim that takes for ever to get approved, and the non-existing service I get from my personal banker in this regard. Very quick response on Hello Peter to say that it would be investigated and that I would be contacted by a Service representative,

Well to give feedback, 1 My CPP Claim for the month of May is still not being approved, similar to the previous month and the debit order against my loan has once again been process. 2. My Private Banker are still shining in his absence. Have send him direct messages on the FNB Banking Site about a refund of my previous payment since the CPP was paid eventually paid on the 8th May. - as expected zero response form him. 3. Still waiting for the so call service representative to contact me after my previous claim, seem to be the person has the same work ethics as my private banker.

a tip in general to FNB Service Department.

1. promising to contact a client about a prob;lem, and not doing it, does not make the problem or unhappiness go away, it does make it worse.

"Do not promise what you can not deliver"

Please do not respond and promise to contact me on this review, if you are not planning to follow through on your promise as per my previous review and your respond to it.

Seems to me there is a good reason why FNB are currently rated the worse Bank in SA currently. You can rely on FNB to never to disappoint with poor services.