TM
Tumelo M

1 reviews | Active since Jun 2012

17 Apr 2018, 16:25

Once again FNB is covertly trying to rob people

On 21/11/2017 I received an sms from FNB share investing saying "We are making it easier for you...R65 will be deducted from your account *** effective 1 December 2017. SMS "No" to continue managing your fees on your own. For more info..." I decided to reply "No" to this but clearly this was just the beginning of the nightmare. I never asked FNB share investing to manage things for me or make anything easier for me. They do not pay for my fees so how day they feel entitled to make decisions about how I manage my affairs!? This same message arrived today (17/04/2018) with the same threat. I called the number they provided and I was told, by Michael Harrington, that this directive comes from their management, being these two CEO share investing Aneesa Razack, his Manager Nivashinee Govender plus whoever their cohorts. This is a blatant disregard of the law and my wish for these creeps not to involve themselves in my affairs, something they are determined to do by whatever means necessary. So I have to incur costs in the form of making calls and lodging complaints to stop these people from doing something they have no right to do in the first place. Michael told me that since this is a directive from their management, I must take the trouble of lodging a complaint if I want it stopped. This bank and its people never stops coming up with ways to de***** people of their hard-earned money. They clearly don't take fiduciary duty bestowed upon them with any reverence of respect!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Apr 2018, 08:24
Official

Good day Tumelo,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

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