1 reviews | Active since May 2016

03 May 2017, 17:43

Once AGAIN, FNB have given bad service

<p>So here I am being called everyday because I can't pay one of my accounts. Why can't I pay? Because FNB don't let me access funds in my credit card. There was ***** on my account so my card was cancelled. It was not explained to me that the account would be blocked as well. How annoying! I called to find out why I couldn't transfer between my accounts (from credit to cheque) and I was told that I need an active card on my account. My card was not ****** from my possession so I don't see the point of locking my account. I am FURIOUS! If i get a mark on my credit score for not paying one of my accounts due to not accessing my funds, i will hit the roof! FNB might as well start looking for new customers. I am telling everyone now of every bad experience I've had with FNB.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 May 2017, 10:07
Official

Good day Ms. olivia watermeyer

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***