once again FNB does not help a client........

below is a complaint about FNB. i have mailed and asked someone to contact me to help me with the dispute form as the option for this does not appear on the form this is now outstanding for a yea

"28 Jan 2021, 08:32 Once again FNB online bankers fail to assist 25/08/2020 last year i was admitted to hospital for a small procedure, i had to pay R3400 up front and was told at the desk i could not put the amount on budget anbd would have to pay the amount from my straight credit.

In september i received an sms from fnb saying they could put the amount onto my budget i would have to pay 578.29 for 6months. i said yes please and they did it for me. i looked at my statements yesterday as i felt the was something not right.

They put the same amount through 2 x on my budget account ad instead of paying the above amount i have been paying 578.29 + 309.29 for the same transaction.

I would like FNB to reverse the 3400 paid out of my budget account and give me back the money approximately R1500 that i have already paid to them on this transaction

I have chatted with the supposed personal bankers who had me hanging 3 x for different departments this continued until i left work yesterday. the supposed bankers are pathetic and have never helped me to my satisfaction i am not sure what use they are?

I am including some of the statenets on this call from august last year to now not sure how though"