Once again disappointed in FNB Private Suite

As a private client of FNB it is always such a hassle and frustration to get proper service from the Private suite or to get hold of my appointed banker. After spending countless minutes on a call and being transferred to various departments in June 2021 to simply update my Home Loan debit order date, it was 'changed'- think again - I have wasted my time as it was not changed like requested and confirmed by the call agent. If your bank can't execute a simple request, you realise that it is time to move onto another Bank. WFH is not doing FNB employees any good - the work quality definitely deteriorates.