Once again Disappointed by FNB

I had a ********** transaction on my card on the 14 September. I logged a call within 5 minutes, card was stopped and case opened. I was advised someone will me between 8- 10 working days. Still no call. I called myself on the 26th and was advised the last time someone worked on my case was on the 15th!!! The gentleman also advised me that the funds will be reversed back into my account. Nothing to date.

I have been retrenched two months ago and the amount taken from my account is my only source of living at this stage!!!! Have myself and family to feed.

Need this to be sorted!!!!