Once a proud FNB client but no more!!

Firstly: On 30th September 2022 I requested a settlement letter from my FNB App which was valid until 01 October 2022. On the same day 30th September 2022 I made the payment of R657.17 which was provided on the settlement letter. I also mailed the proof of payment to ***. When I checked on my FNB app on the 7th October 2022 I saw that there is an amount of R111.48 still outstanding. After numerous phone calls and attempts on secure chat on the app I still did not receive a satisfactory answer. The one answer I got was that it is interest that is still outstanding but the answer is unacceptable. How is it possible if the settlement amount was provided and now suddenly there is interest still outstanding? End of month October the amount of R204 was deducted and again it was communicated that it is the R111.48 + R92.52 for interest - ridiculous - 83% interest!! Mails were send again asking for explanation on this matter, but as of today 06 December 2022 no communication from FNB!! Thanks FNB #FNB So disappointed!!!

Secondly: Last wednesday 30 November 2022 I withdraw cash from ATM. Saturday 03 December 2022 try to withdraw but it shows card was cancelled. Went Sunday to branch which informs me that my card was cancelled on Sunday 27 November 2022 at ATM. I asked them how it was then possible to withdraw 3 days later after cancellation (??) money from ATM - No answer were provided. I get a new card but amount of R125 will be deducted from account - Really FNB!! #FNB #disappointed #onceaproudFNBclientButnomore