On the fnb roundabout

<p>· I have been a client of FNB (and its former names) for more than forty years</p> <p>· I had a Premier account but was told that I had to use the banking app in order to earn eBucks.</p> <p>· I do not have a smart phone, so I downgraded to an Encore Gold account.</p> <p>· This process took three visits to my branch, with long waits on each occasion.</p> <p>· The day I received my gold credit card, I read that the app requirement had been waived for over sixties, so this effort was wasted.</p> <p>· With my Encore Gold account I should be able to make 4 cash withdrawals per month from an ATM without being charged a fee.</p> <p>· The first cash withdrawal I made from the account I was charged R18.50.</p> <p>· I had been told that as an Encore (senior) client, I had access to Premier support, so I submitted a complaint to Premier support.</p> <p>· Premier referred me to the call centre.</p> <p>· The call centre referred me to my local branch.</p> <p>· The local branch referred me to Premier support.</p> <p>· The charge was reversed.</p> <p>· I made another cash withdrawal and was once more charged R18.50</p> <p>· I submitted a complaint to Premier</p> <p>· Premier referred me to the call centre</p> <p>· The call centre referred me to my local branch, and that is where things have been for the last week or so</p> <p> </p>