***** on my FNB account, reported but neglected.

I reported a total of 14 transactions that happened on my account in the past 2 weeks. The first batch of transactions were between 22 & 24 May 2024. I first reported on the the Secure Chat, since they were not helpful as usual (rerouted more than 5 times from 12:50 to 13:36, I called the call centre but I was sent from pillar to post and I was left in the dark about who was trying to ***** my money..up to now I don't know. I have no reference for this call, however since calls are recorded and I was using my number they should be able to pick it up in their system for a 24 May 2024 at 11:28 to their ***.

From the 31st of May 2024 a total of 8 transactions of unauthorized UBER TRIP transactions went through for a period of 3 days i.e. 31 May,1 June,3June,& 4 June 2024 amounting total of R608,34. This was after their Secure Chat agent Maikano asked for my card number which I later cancelled after the call. I noted transactions went through the cancelled card. I reported on Sunday on FNB Secure chat, I was told the ***** department only works during during the week, not available on weekend. I was referred to their ***** link where my card was cancelled and I was charged R150 for replacement. They said case take 14 days to be attended...this is too long to wait

I reported the same to UBER they referred me to FNB since they could not pick all transactions in their system.

I have resorted to leaving FNB, so I requested to downgrade my account for now until I get results of their investigation. Instead of downgrading me they sent me a log list of complicated step to do it myself on the FNB app. The instructions sent are of no help, meaning I have not been granted my request.