***** on my account

I got a shock when I went onto my FNB account and found a debit order of R6688.94. I thought I had to approve any new debit order mandate on my account especially if the amount is so high.

This amount was debited on 01/09/2023. Then on 02/09/2023 I had to phone customer care to ask them to reverse this amount, cause clearly it was *****. Then to make things even worse I was charged almost R200.00 for the reversal to be done.

Can someone please explain to me how this much money can be debited from my account without my approval.

I need answers and someone must account. This means my money is not safe in my account. I need an email from you stating that my account was debited *****ulently. Cause now this ***** MTN account is impacting my credit score and saying that I owe MTN money.

I wonder how my account details were accessed and a payment made from my account.