On lunch

Item: FNB (First National Bank)
Rating: 2
Author: Megan S

I went to FNB Sandton to buy forex. I didn't have my passport so was told I couldn't buy. I'm flying today so went home got my passport and went to Randburg branch where I was told sorry the guy is on lunch and will only be back 1.5 hours later!! So now I must make a third trip to another branch. I am getting so sick and tired of bad service in every industry.

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Replies (1)

FNB (First National Bank)'s replyOfficial

20 Aug 2015, 13:05

Hello megansnijman,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Points of Presence who will provide you with feedback.

The reference number is 744526.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply20 Aug 2015, 13:05

Official