On-line banking registration nightmare!

As a new Customer I am having a nightmare trying to register with online banking. I received my bank card on the day I left South Africa to return to my expat job in Madagascar. I tried to register for online banking with my ID number and account number, but the system says I must use my card and pin. Why then the option with ID and account number. When I opened the letter with my new card and pin, and peeled back the sticker to see my pin, there must have been a problem with the gum and everything tore, so I am without a pin. I need to register to pay salaries, rent etc for my business in South Africa, but cannot register....very frustrating!!!!!! Being overseas I cannot go to a branch to sort this out.