On-Line Access

I am having extreme difficulty with my On-Line Banking. The App keeps telling me I either have to use my ATM card or go into the branch for further assistance. Come on FNB...in the middle of a pandemic you tell us to do this. So, I go to the branch at Merchant Place. Guess what, they today (29 June 2021) are closed due to a Covid Case. They are deep cleaning the branch in space suits. I then try and phone FNB for help. They cannot help me. I phoned *** and *** and they keep saying go to the ATM or the branch. Why does FNB have the following on their telephone line "You dont have to leave the safety of your home to do banking". Come on FNB. Surely somebody can help me. Why do I have to go to the branch when Covid is so rampant?1?