On January 9, 2025, I received an E-Wallet with a pin expiring the next day

On January 9, 2025, I received an E-Wallet with a pin expiring the next day. When I tried to withdraw funds at Park Square, I encountered an error stating "Frozen Account." Confused, I called FNB's E-Wallet support but received no clarity. After requesting to speak with a team leader, a representative named Nomkhitha hung up on me. I then visited the FNB Gateway Branch, where the branch manager, Thabiso Nyawose, confirmed a "HOLD" on my E-Wallet without explanation. The ***** department promised to follow up the next day but never did. As of January 14, 2025, I still haven’t received a call, leading to frustration after wasting two hours at the bank. I feel let down by FNB, and I am rating my experience 1/10. This has been a horrible experience, and I am now considering leaving FNB as a customer. Client lost.