1 reviews | Active since Mar 2009
on hold for over 30 minutes
<p>I called FNB to query my account was assisted by Boitumelo from Telephone banking and when i asked for her surname she gave me attitude, we spent over 15 minutes with her telling me that he name is Just Boitumelo, then i asked to speak to a manager am still on hold as i am typing this and its been over 30 minutes on hold, she hasnt come back to tell me what is the delay or if i will speak to that manager...pathetic service</p>
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)