LM
Lerato M
1 reviews | Active since Jan 2016
01 Jul 2019, 10:01
On hold for more than 1 hour. FNB call centre ridiculous
I called telephone banking to reverse a debit order, I was on hold for 1hour. Still not assisted. The consultants in the branch say they can' t assist, I have to call the call centre, but they don' t answer the phone.
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Replies (1)
FNB (First National Bank)'s replyOfficial
01 Jul 2019, 13:34Good day Lerato,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply01 Jul 2019, 13:34
Official
Good day Lerato,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards,
Hello Peter Complaints Team
***