DG
Duncan G

1 reviews | Active since Jun 2016

23 Jun 2016, 11:11

On hold for 4 hours .... Still waiting

<p>You put a hold on my account with no warning ... You have put a halt on my business operations and I have spent he last 4 hours trying to get through ... Nothing . I went to your branch to see if they could hep and guess what we still on hold at the branch an hour and a half later . Still sitting here waiting for an answer ant not a sole can say anything . I find it quite strange why I should pay you for such service let alone causing havoc on my business . You have caused me a loss of business but yet I must pay you ... Wow Don't use FNB .. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Jun 2016, 11:39
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 947291.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)