1 reviews | Active since Sept 2012
ON HOLD FOR 30 MINUTES!!!!!
These last 2 days have made me question whether I should remain a customer of FNB – I have experienced the worst service ever from Nkululeko Nglanga as well as a lady named Noni from the premier call centre.
Nkululeko promised to resend me an Visa letter this morning (30/08/2017) after our discussion on (29/08/2017), all that needed to be changed on the original letter supp**** is the dates of travel. I have not received anything as yet!!
I called in this morning to speak to Nkululeko, however I got through to Noni who told me she would check what’s happening for me… She put me on hold for 30 minutes before I decided to cut the call!
This is not the FNB I know – this service is pathetic!
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)