ON HOLD Account

I Sent FICA docs to FNB appointed firm in March . was told FNB rejected docs with no reason stated, then account was put ON HOLD without informing me, I was charged R500 for bond debit orders that bounced. After resending docs to the firm, was assured that hold will be removed next day. no response was given to me till two weeks ago when I discovered on my own that account was not activated. Now I contacted FNBFICA call centre and resend all docs again was informed that by Friday 10 I would receive a response. it never came, until the 14th when after I phoned, I was informed by a different person, Tumi, that docs were rejected, and again with no reason stated, I had to phone to find why, only to be told that one scanned page was not placed at the right point. in all this I spoke to more than 5 different people( at least for more than 7min each on average) and was refused access to their manager, Candice Deetlefs or their team leaders. I still DO NOT have a feed back, my acc is still on HOLD despite the fact that I informed them of the URGENCY(debits due on the 15th). I am totally dissatisfied with the shabby/horrible treatment from FNB n its staff.