WM
Wayne M

1 reviews | Active since Aug 2018

26 Oct 2018, 13:19

On going problems that never get resolved.

Hi,

So I have been trying to get this sorted out for few months now and finally thought id wait it out but now it was been roughly 6 months and my Revolving load is still in bad standings and still don't have access to the available funds, when I have been making on time payments and more the 15% has been paid back.

I have tried to call the departments no one answers the phone or i keep getting taken back to the start of the call. The chat service is appalling no one there cares or is even interested in helping that is if they even respond in time or just close the chat session before you've had time to even try talk to them.

Could someone please get this resolved for me now, i am done trying to contact FNB and get no where.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Oct 2018, 13:40
Official

Good Day Wayne

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***