On e again disappointing service from FNB PC

Yesterday I asked my PC banker for a letter confirming no reversals on my cheque account for the last 6 to 12 months.

After some communication issues the request was finally submitted.

Today after 2 follow ups I go the letter, which did NOT contain the info requested.

Can you not follow simple instructions, if the letter is not "possible" then say so up front, now after hours of waiting, I get the wrong thing.

Once again, very disappointing services from "Private Client" dept or whichever dept was involved.