OMW complete lack of servive 4the time im posting in almost a year on same thing

<p>my mail to the lady )<br />She has kept on ignoring my mail and all my questions<br />Hi Mariska <br /> <br />Just proves to me how *********** FNB is (if I Pay the control account I will pay interest and fees because my card is in the rears then you will take money from control account but my card will be in the rears )<br />How can you as an employee of FNB not know that ?????????????<br />I asked the lady that phoned me and promised she will send me my CC details me why did I pay interest on the card when I payed my control account in full (she explained its because I have to pay my CC ) now after waiting months asking for those details 9 months it all of a sudden is in my online banking <br />Why do you as employee not know Firstly how control account work(that if I dont pay the actual card that I will still be charged interest) and secondly why was my CC details not sent to me and after months of not using it because of your incompetence now receive my CC details and my fees and the outstanding amount doubled even if i dont use it or cant pay it now you send me my CC details <br />Please advise when the CC was added and explain why I must pay interest for FNB incompetence (and how you can not know that if I only pay my control account I will pay intrest??????? on that card<br />She comes back to me explaining the control account was explained (that means you can not pay off your card so that you dont pay intrest on card )<br />HI<br />Again stop ignoring my emails and questions<br />Why have my account details not been sent to me only after months of numerous emails even hello peter reports ?????<br />If I pay holding account and not the CC I pay fees ??? (you cant settle your card without paying fees if you pay holding account)How can you not know this???<br />Now after months I get my CC on my profile why all of a sudden <br />I in process of moving banks because of this incompetence <br />Now stop with your ignoring of my questions<br />She sends back this responce what has got nothing to do with my Relationship Manager</p> <p><br />Dear Mr Olivier<br />We apologise if you feel that we have not correctly addressed your queries regarding your business credit card account and would therefore like to suggest that you rather contact your Relationship Manager/Business Banker as they will be able to sit down with you and better answer your questions.<br />Yours sincerely,</p>