OMBUDSMAN - RIGHT TO SUE FNB

FNB SLOGAN - HOW CAN WE HELP YOU FNB CORE VALUES - TO RESPECT EMPLOYEES AND CUSTOMERS INCONTACT - SO WE HAVE TRACK TIMEOUSLY OF MONEY GOING IN AND OUT ACCOUNT USELESS - STRAIGHT TO BANK OMBUDSMAN WITH FNB AND I AM SUING FOR FALSE INFORMATION

At beginning of April I spoke to lady to say I will pay smart device end of month, yesterday received call i told them to call me after 12 cause i was in the factory and noisy, Iphone does not keep long list of received calls they never phoned. YESTERDAY they deducted R2000 for my smart device and left me with R31 in my account even the NCR regulator does not allow this cause conditions are TO ALLOW ENOUGH MONEY FOR LIVING EXPENSES but FNB does what they want - worse of all - I NEVER GOT A SMS NOTIFICATION OF INCONTACT OR EMAIL ABOUT DEDUCTION - so it means ***** on our account can be done from inside FNB without us detecting but they say INCONTACT is there to control and prevent up until now I never got a notification, this morning I spent 37 min on phone when phone cut they never called me back, I emailed cause my private banker is never never available what is the use of that - then a very arrogrant lady called me and said SORRY YOU WILL NOT GET A REFUND - rude rude rude - worst of all its my company money that my boss gave me to do something this morning and I could not do it now it looks like i have ******.

I want the R2000 back into my account by end of the day, it was not authorised, I made prior arrangements its not month end, if you cannot find my arrangement its not my fault thats internal logistics, and ***** no notification nothing its against the banking principles and FNB's promises to us clients so I want a refund now

OR i will continue to sue close my account of over 20 years with FNB and whatever money I owe i will make sure i pay R50 per month and make FNB humiliate and suffer the way they did to me today...I will go to standard or Absa