CV
Carl V
1 reviews | Active since Oct 2021
21 Oct 2021, 18:13
Ombudsman
Had a stroke that left with lefty side paralyses and some brain damage. Three months later got ****med and cleaned me out of R216K. All evidence was submitted to Fnb &ombudsman to proof that it was a one sided evidence evaluation which left me destitute and now they they closed the case on me😡
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Carl V's updateReviewer Update
23 Oct 2021, 09:29Good day,
Thank you for your response,
I Have raised my objection directly and asked them for proof how the investigation was conducted. i Also told them i disagree with the outcome because FNB insist i received OTP numbers and i passed it on. I do have all the messages received from Fnb on the 27/06/2021.
3 OTP numbers but 16 transactions. I also have proof that transactions took place after my cards were suspended and cancelled. I received the ombudsman outcome final decision that the bank will not refund me the R140K and the case is closed. WHAT KIND OF FEEDBACK IS THAT BASED ON WHAT INVESTIGATION ?......As per all my bank statements submitted the total amount is R216K NOT R140K . Fnb offered me a goodwill gesture of R44K from R216K. But told me that it's a once off offer and if i don't accept it or take it further ( Ombudsman ) then i'll forfeit the offer. This in my opinion is bribery. Now the ombudsman closed the case and Fnb......Sorry you didn't accept the offer.
Being a loyal customer for over 20 years Is this how FNB return their loyalty ?.
FNB motto and statement 'HOW CAN WE HELP YOU" Should change to '' WE CAN'T HELP YOU BUT WANT YOUR BUSINESS ''
PS I have made contact with Carte Blanche, Devi Govender, Huisgenoot and THEY are more than interested in hearing my latest experience with FNB. Had a stroke 03/03/2021. I'm currently still undergoing therapy because the stroke has caused left side paralyses, some brain damage, now financial and emotional.
Recently FNB put out on media that they will prioritize cases where vulnerable customers are ****med so let them get clarity on that statement.
Please take note that this reply is not sent in any form of a threatening manner but an expression of my disappointment of my current experience with FNB
Regards
Carl
***
Thank you for your response,
I Have raised my objection directly and asked them for proof how the investigation was conducted. i Also told them i disagree with the outcome because FNB insist i received OTP numbers and i passed it on. I do have all the messages received from Fnb on the 27/06/2021.
3 OTP numbers but 16 transactions. I also have proof that transactions took place after my cards were suspended and cancelled. I received the ombudsman outcome final decision that the bank will not refund me the R140K and the case is closed. WHAT KIND OF FEEDBACK IS THAT BASED ON WHAT INVESTIGATION ?......As per all my bank statements submitted the total amount is R216K NOT R140K . Fnb offered me a goodwill gesture of R44K from R216K. But told me that it's a once off offer and if i don't accept it or take it further ( Ombudsman ) then i'll forfeit the offer. This in my opinion is bribery. Now the ombudsman closed the case and Fnb......Sorry you didn't accept the offer.
Being a loyal customer for over 20 years Is this how FNB return their loyalty ?.
FNB motto and statement 'HOW CAN WE HELP YOU" Should change to '' WE CAN'T HELP YOU BUT WANT YOUR BUSINESS ''
PS I have made contact with Carte Blanche, Devi Govender, Huisgenoot and THEY are more than interested in hearing my latest experience with FNB. Had a stroke 03/03/2021. I'm currently still undergoing therapy because the stroke has caused left side paralyses, some brain damage, now financial and emotional.
Recently FNB put out on media that they will prioritize cases where vulnerable customers are ****med so let them get clarity on that statement.
Please take note that this reply is not sent in any form of a threatening manner but an expression of my disappointment of my current experience with FNB
Regards
Carl
***
CV
Carl V's update23 Oct 2021, 09:29
Reviewer Update
Good day,
Thank you for your response,
I Have raised my objection directly and asked them for proof how the investigation was conducted. i Also told them i disagree with the outcome because FNB insist i received OTP numbers and i passed it on. I do have all the messages received from Fnb on the 27/06/2021.
3 OTP numbers but 16 transactions. I also have proof that transactions took place after my cards were suspended and cancelled. I received the ombudsman outcome final decision that the bank will not refund me the R140K and the case is closed. WHAT KIND OF FEEDBACK IS THAT BASED ON WHAT INVESTIGATION ?......As per all my bank statements submitted the total amount is R216K NOT R140K . Fnb offered me a goodwill gesture of R44K from R216K. But told me that it's a once off offer and if i don't accept it or take it further ( Ombudsman ) then i'll forfeit the offer. This in my opinion is bribery. Now the ombudsman closed the case and Fnb......Sorry you didn't accept the offer.
Being a loyal customer for over 20 years Is this how FNB return their loyalty ?.
FNB motto and statement 'HOW CAN WE HELP YOU" Should change to '' WE CAN'T HELP YOU BUT WANT YOUR BUSINESS ''
PS I have made contact with Carte Blanche, Devi Govender, Huisgenoot and THEY are more than interested in hearing my latest experience with FNB. Had a stroke 03/03/2021. I'm currently still undergoing therapy because the stroke has caused left side paralyses, some brain damage, now financial and emotional.
Recently FNB put out on media that they will prioritize cases where vulnerable customers are ****med so let them get clarity on that statement.
Please take note that this reply is not sent in any form of a threatening manner but an expression of my disappointment of my current experience with FNB
Regards
Carl
***
Thank you for your response,
I Have raised my objection directly and asked them for proof how the investigation was conducted. i Also told them i disagree with the outcome because FNB insist i received OTP numbers and i passed it on. I do have all the messages received from Fnb on the 27/06/2021.
3 OTP numbers but 16 transactions. I also have proof that transactions took place after my cards were suspended and cancelled. I received the ombudsman outcome final decision that the bank will not refund me the R140K and the case is closed. WHAT KIND OF FEEDBACK IS THAT BASED ON WHAT INVESTIGATION ?......As per all my bank statements submitted the total amount is R216K NOT R140K . Fnb offered me a goodwill gesture of R44K from R216K. But told me that it's a once off offer and if i don't accept it or take it further ( Ombudsman ) then i'll forfeit the offer. This in my opinion is bribery. Now the ombudsman closed the case and Fnb......Sorry you didn't accept the offer.
Being a loyal customer for over 20 years Is this how FNB return their loyalty ?.
FNB motto and statement 'HOW CAN WE HELP YOU" Should change to '' WE CAN'T HELP YOU BUT WANT YOUR BUSINESS ''
PS I have made contact with Carte Blanche, Devi Govender, Huisgenoot and THEY are more than interested in hearing my latest experience with FNB. Had a stroke 03/03/2021. I'm currently still undergoing therapy because the stroke has caused left side paralyses, some brain damage, now financial and emotional.
Recently FNB put out on media that they will prioritize cases where vulnerable customers are ****med so let them get clarity on that statement.
Please take note that this reply is not sent in any form of a threatening manner but an expression of my disappointment of my current experience with FNB
Regards
Carl
***