Ombuds Complaint

Good day,

We have recently acquired a bond from FNB, what a mistake. FNB has "bul****" us into taking their policies and have failed to recognize the more superior polices we have in place this goes against TCF Outcome 6.

We took up the policies because we had no other option but to entertain FNB.

We still have no idea why our Sanlam policies have been rejected nor were we given a reason, no one can tell us which Sanlam policies are right and which "additional" policies we need this violates TCF Outcome 3.

The policies FNB provided places us in a worse off position than our Sanlam policies.

Since last month we we're trying to get hold of someone that can help us and we have records of multiple emails that haven't been to responded to regarding ceding the superior policies and cancelling the policies we we're bul**** into taking without reason. This violates TCF Outcome 5.

( See references HL0067S41, HL0065SO1, HL00673J1 and Home Loan Ref 764/CS5/11/2017) These references have been marked as resolved?

I wish to make a complaint to the banking ombud and request that you guys send me the means of doing this as it is my right by law and I demand this gets resolved asap.