1 reviews | Active since Feb 2017
Old FND cheque Account not closed
I had sent an email to close my old cheque account about a month ago. Do date the account is still showing as open on my profile. I had opened a new cheque account with FNB as I previously had endless issues before which resulted in me changing to capitec. I now switched back to fnb hoping these has changed surprise surprise it hasnt the service is still the worst I now have a monthly cheque account fee showing as minus on this old account which has been dormant for almost a year and accrued charges i ended up having to pay those fees R1999 to be exactly.Please cancell my old fnb cheque account with account number. ********** 5563. I refuse to also pay that monthly fee on this account as my requests fell on deaf ears stop *****ing my money fnb and close the account.
Good day Nizaam Smith,
I tried calling you on the number provided, to no avail.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
For assistance with closing your account, please visit a branch closest to you, as this cannot be done via an email instruction. Please take your Id book along for validation purposes.
If you have any enquiries please call FNB Sales and Service Contact Centre on *** (option two) for assistance.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Nizaam Smith,
I tried calling you on the number provided, to no avail.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
For assistance with closing your account, please visit a branch closest to you, as this cannot be done via an email instruction. Please take your Id book along for validation purposes.
If you have any enquiries please call FNB Sales and Service Contact Centre on *** (option two) for assistance.
Regards,
Hello Peter Complaints Team
*** (option one)