Old faithful no more

<p>I app**** for both a Gold Cheque Card and Gold Credit card on the same day (28/12/16), I received feedback about both and eventually received the Cheque Card. After about a week, I called and enquired about the Credit Card application, I was then told to send proof of income. I did this and then was told the documents were invalid. I called again and asked what the problem was. After having the same conversation with about 3 different consultants, I was told to email the full contract and this would then complete the application and allow them to process it.</p> <p>Its been almost three days since I've emailed and I still havent heard anything from FNB. I am deeply disappointed in the bank that I have been with all my life. From my very first BOB card, to progressing to savings and student accounts - I've always been loyal and somewhat patriotic towards them but this is leaving a bitter taste in my mouth. Here I was thinking I'd be able to stick to my bank and grow with them, but this service is making me doubtful.</p>