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Marcel P

1 reviews | Active since Mar 2017

31 Jul 2018, 10:25

Old account showing arrears

I have a account that appears on my FNB profile as arrears however this account has already been settled by myself on the 25.06.2018

I need this to be rectified and the correct information to appear I have tried to get a banker to call me in this regard and have had no joy I keep wondering why i pay the banking fees if the bank does not offer any service to me

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jul 2018, 10:38
Official

Good Day Marcel ****samy ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

MP
Marcel P's update01 Aug 2018, 13:38
Reviewer Update
Good day Marcel Thank you for your enquiry The App shows you as being in arrears AS AT 201805 , you made payment in June, which means this is a timing issue. The bureau hasn’t sent us an updated file yet to display to you that you are cleared. It takes about 2 months from the date of payment/settlement to reflect you as cleared. In other words , this might still reflect as in arrears until end of Aug , when the bureau would have sent nav» Money a refreshed file. Please let us know if you still need assistance. Regards, The nav» Money Team I am astonished by the email response sent to me in this regard I deem this as unacceptable that the bank that i entrust with my money responds to me in this calibre I am definitely going to rethink my decisions going forward with regards to staying with FNB