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MF
Megan F

1 reviews | Active since Dec 2015

04 Jan 2021, 11:16

Oh wow FNB you’ve done it again

Ref ***NF

So I got a ****ty email, which are complete and utter lies. FNB you only tried to contact me once which I was unable to take, not numerous occasions like you claim. I have a call log which is proof that you only tried to contact me once. I can however get my records from Vodacom to see when you guys called numerous times.

Laurelene Vermeulen your email - trying to get a hold of me and also escalated the refund request, unable to provide turnaround time as this is urgent! Does not seem very urgent to me of it was I would have my refund already. This was sent on the 2nd of Jan 2021...

Then you get messages from fnb stating that my account is overdrawn I must make payment. Interest that I need to pay because some ******* didn’t do their job in the first place.

Well you guys ****ed up big time hey big time.

I wouldn’t advise anyone to bank with FNB really!!!

0
Replies (3)
MF
Megan F's update05 Jan 2021, 11:50
Reviewer Update
Matter still not resolved, I still don’t have my refund for Oct, Nov, and December.

Laurelene Vermeulen called me yesterday after numerous attempts as she claims on a 084 no. Not belonging to me, as far as I know I’m vodacom and my husbands details is loaded as my next of kin and I spoke to her regarding this and she said the complaint is with her manager and she is not sure how long this refund will take.. this is unacceptable really I sent an email yesterday stating that the refund should be for 3 months instead of 2. I have checked my account and FNB debited me for 3months. Today still no ****ing feedback from her.

I want my money, I don’t want hear how sorry you guys are for the inconvenience because right now I’m this moment in time it doesn’t mean jack ****.

You guys have inconvenienced my life for the past ****ing 3 months going on 4 months. Yet again I ask if I should die in this time who will burry me? Fnb? Who? My funeral policy hasn’t went off. My account remains in a negative because some ******* at fnb didn’t do their job in the first ****ing place!
Who needs to pay the interest for this bull****? This ****.Me I am the ****.

My daughter needs a new school, you know why? Because you guys decided to debit my account knowing insurances are covering. Now it makes me wonder if someone is going to do their job and makes sure this bull doesn’t happen again or if I should do their ****ing job for them this time around?

Well done FNB this is what you call a ****ing ROYAL **** UP.


Thank you FNB for *****.

MF
Megan F's update05 Jan 2021, 20:41
Reviewer Update
Ref ***NF

My total amount due is R8499.34, not the lousy R1784.88 you refunded me.

Here we go again what more?who else needs to be contacted?

Laurelene Vermeulen jy is useless.

Fnb fly by nights. LOL
MF
Megan F's update06 Jan 2021, 07:44
Reviewer Update
Here we go agin FNB
05/01/21 R1784.88 refunded into my account
06/01/21 R5134.00 refunded into my account but then 06/01/21 account debited again
Fnb card *** for what I do not know.
Also they forgot to add the R1580.46

And I’ve asked these questions on my previous post?Is my account sorted or is FNB still going to debit my account even though I’m retrenched and the fact that they claim from the insurance as well?

You guys are just useless, I just had a feeling that **** was going to go down like this.

So now guys seeing that I’m your stupid by the end of business today if all my **** isn’t sorted, I will be contacting the National Credit Regulator and the Ombudsman.

Think I’ve given fnb more then enough time to fix up their ****.

This is really a ROYAL **** UP!