Offside ATM didn't produce money after withdrawal

Your details Query/Suggestion relates to : ATM

Title : Mr

First Name : Joseph

Surname : Sekgobela

ID/Passport Number : ********** 856080

Phone Number : ********** 530

Email : **********

Prefered method of contact : sms

Do you have a Query or Suggestion? : Query

Are you an Existing FNB Customer? : Yes

Comments : On the 17 of October 2018. I withdrew R1000 twice from an offside ATM Engen garage Church street 457. The ATM did not produce the funds and the a withdrawal was made from my account. I logged a query at East Rand Mall. Patience Maputla said she logged a query on the 27/11/2018 but i never received an sms nor email from the bank. 2 weeks later i went to bank and she told they are still waiting for the bank reply. In January she told to go back to Pretoria and log my query there there nothing they can do from their side. I went back to Pretoria and logged the query only to find out she never logged my query on the 28/01/2019 with the following reference: ********** / ********** by employee ( ********** ). 2 weeks later went back to FNB to inquire about my query and I was told by Erica Marica that she has called ATM despute. cam back today to get feedback both ladies laughed at me and gave me general inquiry number to call and get feedback. I spoke to the branch manager and no assistance was given to me. If I don't get assisted I will take this matter to HELLO PETER to resolve this issue.