Offering services not available and being transferred like a ping pong ball!!

FNB seems to offer a service when they phone you, that they actually cancelled according to the insurance department.

I was phoned for lifestyle protection (or what they said, salary protection) and the offer seemed good. They phoned again and I missed the call due to being in a meeting. Firstly, hoe so they only try and phone you once a day ??

Then I spent R60 in airtime trying to reach the correct department being like a ping pong ball being transferred from the one to the other and back again.

Today I was phoned by fnb life, once again being transferred everywhere and no one can assist. After getting to a department who knows what I was talking about, they informed me that the cover I am speaking of is not being overed anymore for about 3 years ?! How is that possible that I am phoned for the cover by fnb and then it is not being provided anymore ?!

After 30min on the phone, the fnb consultant decided that they no longer want to assist the customer and puts the phone down in my ear.

This, plus the issues I have with ebucks that are STILL not sorted out after more than 2 months, makes me a very unhappy customer from FNB and has me looking at other banks for better service !