Offered Products for switching to FNB -

Hi,<br> <br> I was offered products by FNB as part of their switching campaign , its been almost a month and I am still awaiting . On Monday I was contacted and said feedback would be provided , Its now Wednesday and nothing and also no response from the consultant whom emailed me . What is the point of emailing me , telling me they will get back to me and then ignoring me? Offering me products and the at a later stage telling me it cant be offered to me?