Off to a great start

There is no negative star rating... there should be.

Here's how opening a business account with fnb goes:

Step 1: confirm application and all details telephonically, explicitly state which email address NOT to use because of conflict of interest Step 2: get an email stating documents are required for fica, AND not OR deposit R100 into the account to activate Step 3: search high and low for account number in the correspondence so you can deposit Step 4: Send a query asking what account number to use, receive no response Step 5: Read email from CDD couriers on the very same email address that you explicitly stated should NOT be used. This email states they have been trying to contact you to deliver your fnb business card, and now you must phone then back. Step 6: Check your inbox and call history to see where this courier has actually tried to contact you, see nothing. Panic because the wrong email address has been used. Step 7: send another query mail requesting account number and why the courier company contacts you before they do, and how they got the wrong address Step 8: Receive yet another mail on the wrong address, from the courier basically asking you to reduce their phone bill and call them because again they can't get hold of you. Repeat step 6. Step 9: Hello Peter