1 reviews | Active since Dec 2013
Off to a bad start
I just switched to FNB online and already having a bad experience with the service. My card took long to be delivered, there is no feedback. The only feedback I get is the debit order switch.
I cannot transact on my account. I deposited money but cannot withdraw it, cannot send ewallet. I have been on the phone with so many agents transferring me from pillar to post. The last one I spoke to, said the are outstanding documents but the lady then transferred me to a call rating instead of the document verification line. I was at the Southgate branch yesterday, why didnt they tell me about the documents?
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)