Hellopeter
Share Your Experience
AG
Arial G

1 reviews | Active since Dec 2020

05 Jan 2021, 11:29

Oddball Debit Orders

Had debit orders hitting my account when I didn't have a phone so did not even know till I logged on my online banking with a PC. From there I decided to have a secure chat with one of the bankers to enlighten them of what was happening to my account and if they could help reverse and block the strange debit orders only to be told that my device is not verified and I can't be helped. Lady went on to give me a number to call after I had explicitly told her that my phone was broken- what's sad is that this is not the first time this happened and I didn't get much help. So FNB really does not show much care nor consideration to their clients, they only care about the fees they get from you banking with them whilst they allow any odd ad unwarranted activity to go on in your account with not protection or whatsoever. Pretty sure I'm not the only one who has experienced this and think you should very wary.

0
Replies (1)
AG
Arial G's update12 Jan 2021, 14:44
Reviewer Update
Spoke to one of the consultants, who told me that FNB is a third party and if anything is deducted from my account I ought to consult whatever institution deducted it - I found this absurd considering that they allow such institution to pull off these transactions then tell you to speak to whoever took your funds from them which doesn't make much sense to me. I mean if you give money to person A to keep and they willingly give it to person B then tell you that if you want it go to person B who you hadn't dealt with nor had plans to do so, it reveals the unreliability of the person especially when they charge you for these substandard services. FNB is the worst, don't play yourself - it exposes you to any willy nilly that may try to de***** and does absolutely nothing to assist you when you actually need their assistance. Classic money-making machine with no regard or whatsoever for their clients.